Delivery
Standard delivery is £3.99 to mainland UK.
Jewellery delivery is £2.99.
Please allow 3 working days (excluding weekends & bank holidays) to process orders.
Due to a high volume and larger parcels, we are currently using a courier collection service. They collect from us on a Tuesday and a Thursday. Depending on when we receive your order, your parcel will leave us on one of these days.
** Deliveries not in Mainland UK may carry additional charges. We will contact you if any orders fall within this category **
Larger items such as furniture carry a higher delivery charge, as stated on the product description.
Returns
We hope that you love your new items from Fairydusk. However, if you’ve changed your mind you can return the items within 14 days of receipt for a full refund or exchange. The returned goods must be received by us in an unused, undamaged, in original packaging and saleable condition.
Please contact lights@fairydusk.co.uk for our returns address and to let us know to expect your return.
The returned goods must be in the same condition as when you received them. Please ensure fragile items are wrapped carefully before returning to ensure they reach us in one piece. Please also include your order number and name with the returned item(s) as this will help us to track down your order details quickly.
When returning any item(s) we recommend recorded post and retaining proof of postage. We do not accept responsibility for items which are lost in transit, nor do we cover the costs of returning goods.
Returns and exchanges can take up to 5 working days to process once we receive the item(s) and refunds can typically take a further 3-5 working days to reach your account. Refunds will be issued to the payment method used when the order was placed.
For all enquires please contact lights@fairydusk.co.uk